Frequently Asked Questions

InstantAmber is a powerful new tool in the fight to recover missing children. With InstantAmber, you can feel confident knowing that if the unthinkable happens, the information and photos needed by law enforcement to successfully recover your child are available in an instant!

InstantAmber is very simple to use:

• Visit the InstantAmber site (www.instantamber.com) from anywhere in the world
• Enter your email address and choose a password to register for a personal InstantAmber vault
• Following the clear prompts, add your loved one's information and photos
• When finished, simply logout of your personal InstantAmber vault
• In case of emergency, call 9-1-1
• Give the Officer your email address and personally-selected Law Enforcement Password
• Law enforcement can access the information and photos it needs instantly

The U.S. Department of Justice places a child's chances of being abducted at 1 in 42 (children 19 and under). Parents must stay on the cutting edge of technology in case the unthinkable happens. Experts agree that the first 2 hours following a child abduction are the most crucial to the successful recovery of the child, and in particular the first 20 minutes. Data shows that it can take hours for a parent to assemble and then deliver the information and photos which are vital to law enforcement's efforts to recover a missing child. InstantAmber makes this information available to law enforcement within seconds.

Easy to use, completely secure, with nothing to carry and accesible from anywhere…InstantAmber makes every second count!

Your InstantAmber vault allows you to enter all necessary and vital data required by law enforcement agencies to act immediately in the event of a missing child, including descriptive information, photos, emergency medical facts and emergency contacts.

Yes! Your InstantAmber vault is password protected, fully data-encrypted and independently monitored for security 24 hours a day, 7 days a week, 365 days a year.

InstantAmber provides both you and law enforcement with a valuable tool in the event that your child goes missing. Your child's data can be - and should be - regularly updated. As such, your relationship with InstantAmber is an ongoing process that requires the ability to upload data on a regular basis. Additionally, your InstantAmber account contains sensitive data accessible by third parties only with your express consent. For these two reasons, the ongoing nature of the process as well as data security, InstantAmber can't enter data into your account.

No. Your personal InstantAmber vault's storage capacity is unlimited, and will grow as you enroll additional family members. Therefore, you should enter potentially lifesaving information and photos for every family member!

No, InstantAmber maintains all of the software necessary for the service. This innovative software design allows InstantAmber to provide you with the peace of mind that in the event of a missing child, law enforcement will have access to the data it needs (with your permission only), and you do not have to worry about carrying an out-of-date ID card, a bulky zip drive stick or awkward DVD-ROM that can be damaged, lost or forgotten.

It is your responsibility to maintain your credit card information. However, if your subscription does not renew as a result of a problem with your credit or debit card, we will notify you of the problem and you shall have 30 days from the anniversary date to update your payment information. In the event you do not update your information or contact us with the 30-day grace period, InstantAmber shall (for your protection) make every reasonable effort to delete the data entered in your account as soon as practicable. In the event that your subscription is terminated as a result of nonpayment, you agree that neither you nor any third party, including law enforcement, shall have any right to access your lapsed account.

Each child in your account will be automatically renewed for one year on the anniversary date of the child's enrollment. However, you can terminate your subscription at any time before the anniversary date of an enrollment by emailing us and notifying us of your intention to terminate. In the event that you terminate your subscription, you agree that neither you nor any third party, including law enforcement, shall have any right to access your lapsed account. For your protection, InstantAmber shall make every reasonable effort to delete the data entered into your account as soon as practicable.

In the event that you wish to terminate your service, contact InstantAmber by email at info@instantamber.com and request that your account be terminated. Please include your full name, address, requested date of termination and your reason for requesting termination.